助けてください

About Our Products

Inventory
Our online shop shares inventory with our physical store.
Even after you place an order, if an item sells out in-store, your order may be canceled.

Sizing
Please refer to the "Size Chart" located to the right of the size selection field on the product page.
Our site displays sizes using our own unique measurement method.
For details on how to measure, please refer to the "Size Guide."
Additionally, for some products, model着用サイズ (model wearing size) is listed under "Product & Size Information."

Color & Price
While product images are displayed in colors as close to the actual product as possible, their appearance may vary depending on your monitor environment. Please be sure to check the detailed images on the product page.
All displayed prices are tax-inclusive.
Due to price revisions, etc., the tag price and the selling price may differ.

Pre-order Items
Regular items and pre-order items cannot be ordered simultaneously.
Notes
・Delivery dates may be delayed or advanced depending on production status.
・Payment is by credit card only.
・Cash on delivery is not available. (If you wish to pay by cash on delivery, please contact the store.)
The shipping time for pre-order items is subject to the "Estimated Delivery Date" listed on the product page. After the product arrives, we will send an email titled "Pre-order Item Shipping Notification." You can check the delivery status using the tracking number provided in the email.

Repairs
If you have a defective product or wish to request a repair,
please contact us at ginza@arkeosclub.com with the following information:
・Name of the item to be repaired
・Photos showing the condition of the item
If the item can be repaired, we will provide an estimate after you send it to us.
*Please note that some conditions may prevent repair.
*Shipping and cash-on-delivery fees are the customer's responsibility.
*Separate arrangements will be made for customers residing overseas.

Domestic Orders & Shipping

How to Order
1. Go to the product page
2. Add to cart
3. Confirm cart contents and click "Proceed to checkout"
4. Log in (purchase is possible without membership registration)
5. Enter shipping address and payment method
6. Confirm details and click "Confirm order"
7. Completion when order number is displayed

Cancellations, Returns & Exchanges

Cancellations
Cancellations are not possible after shipping is complete.
If there is an unauthorized cancellation or refusal to accept delivery, we may refuse future use of our service.
The shop may cancel orders due to out-of-stock items, etc.

Returns
Customer convenience
No returns accepted

Initial Defects
We will respond under the following conditions:
・New, unused items only
・Initial defects are eligible for return (refund)
・Exchange is possible if in stock
・Shipping costs will be borne by us
・Photos of the defective area are required

Exchanges
・Exchanges are not possible in the following cases:
・More than 7 days have passed since product arrival
・Used (excluding indoor試着 / trying on)
・Altered or cleaned
・Missing tags or accessories
・Stains, damage, or odors attached
・SALE items
・Pre-order items
・Items marked as "not eligible for return"
・Hygienic products such as underwear and socks

Notes
Returns, exchanges, or cash-on-delivery returns without prior notification will not be accepted.
No response if judged to be a non-defective product.
Exchanges may not be possible due to shared inventory with physical stores.
Shipping costs for exchanges due to customer convenience are the customer's responsibility.
We do not arrange return shipping labels or collection bookings.

Refunds
After the refund process, the refund will be issued by your credit card company.
Please contact your card company for refund schedules.

International Orders & Shipping (How to Order)

Membership Registration & Login
・Registering as a member allows for smoother shopping.
・Log in with your email address and password.
・No annual fees, registration fees, renewal fees, or maintenance fees.
・Available on both PC and smartphones.